Last updated: March 29, 2025

1. Introduction

ReLook ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website relook.design and use our AI-powered product photography service (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using our Service, you consent to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us when you:

Register for an account
Subscribe to our newsletter
Request customer support
Upload images for processing
Make a purchase

The types of information we may collect include:

Contact information (such as name, email address, mailing address, and phone number)
Account credentials (such as username and password)
Payment information (such as credit card details and billing address)
Images you upload for processing
Preferences and settings
Any other information you choose to provide

3. Automatically Collected Information

When you access or use our Service, we automatically collect certain information, including:

Log and usage data (such as IP address, browser type, operating system, referring webpage, pages visited, and time spent on the Service)
Device information (such as device ID, model, and manufacturer)
Location information (such as general geographic location based on IP address)

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Service
Process and complete transactions
Send administrative information, such as updates, security alerts, and support messages
Respond to your comments, questions, and requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve the Service
Train and improve our AI algorithms (using anonymized data)

5. How We Share Your Information

We may share your information in the following circumstances:

With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of ReLook or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
With your consent or at your direction

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have certain rights and choices regarding your information:

Account Information: You may update, correct, or delete your account information at any time by logging into your account or contacting us
Marketing Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies

8. Data Security

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

9. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service prior to the change becoming effective.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@relook.design.