When a credit is not spent, when we refund one, and how to ask.
Last updated 6 September 2026
The short version. Previewing costs nothing. A design that fails or is refused never costs a credit. Unspent credits are refundable for 30 days, no reason needed. If a look you paid for is broken, tell us and we will make it right.
A failed design is free
When you ask for a look to be designed, the credit is taken as the work starts and given back automatically if the design cannot be produced or does not pass our checks. You do not have to ask, and there is nothing to claim. If your balance ever looks wrong after a failure, write to us and we will correct it.
Unspent credits
Within 30 days of buying, we refund any credits you have not spent, in full, for any reason. Write to developer@relook.design from the address you paid with and say which site it was for. Refunds go back to the card you paid with, usually within five to ten business days depending on your bank.
A refund removes the credits it paid for. If you have spent some of a pack, we refund the unspent ones at the price you paid per credit.
Spent credits
A credit is spent when a look is designed for your pages and delivered. The six built-in looks never spend one. What a credit bought stays yours, so it is not refundable as a matter of course.
That said: if the look is defective, if our checks passed something they should have caught, or if it will not publish on your site, tell us what happened. We will fix it, unlock another look at no cost, or refund it. We would rather fix it than keep twenty dollars.
How to reach us
Email developer@relook.design with your web address and what went wrong. We answer refund requests within three business days.
If you paid by card and something is genuinely wrong, please write to us before raising a chargeback with your bank. It is faster for both of us.